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| The clerk at the location where you purchase your Exchange Order will explain the eligibility requirements for the JAPAN RAIL PASS. Be sure that you understand these requirements before purchasing an Exchange Order.
In the event that you are unable to receive a PASS because you fail to meet the eligibility requirements, the JR Group is not liable for any charges or fees associated with your use of JR lines while in Japan. |
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| | ● | If you are unable to receive a PASS, you can return your Exchange Order to the overseas travel agency from which you purchased it for a refund.
(*Fees apply.) | | ● | If you have any questions about the Exchange Order, please inquire directly at the travel office where you made the purchase. |
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| | Information regarding sales offices |
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| Present your Exchange Order and obtain your JAPAN RAIL PASS after you arrive in Japan.
You have to turn in your Exchange Order (with your passport) to receive your JAPAN RAIL PASS at a JAPAN RAIL PASS exchange office in a major JR station. |
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| | | | *In order to receive a JAPAN RAIL PASS, the name appearing on the claim ticket must match the name appearing in your passport. | | *Without your passport, the pass exchange will not be made. (A photocopy of your passport is also not acceptable because you must show the "Temporary Visitor" stamp/sticker in it.) | *Individuals described in paragraphs a and b below must provide documents proving eligibility in addition to their passport. If an applicant is unable to provide written proof of eligibility and the clerk is unable to verify compliance using electronic data or other means, the PASS may be denied.
For Japanese nationals who meet the eligibility conditions below, the sales of an Exchange Order will end on March 31, 2017. (In Japan, you can turn in your Exchange Order to receive your JAPAN RAIL PASS by June 30, 2017.) | *You are a Japanese national living outside of Japan who meets the following conditions.
a. who has the right of permanent residence in that country
b. who is married to a non-Japanese residing in a country other than Japan. | | Note: Present the following documentation along with your Japanese passport when you purchase the Exchange Order and when you exchange it for a JAPAN RAIL PASS: |
| Persons meeting condition (a) must provide written proof of the following:
・ Right of permanent residence*
・ That they are living in a country other than Japan
Persons meeting condition (b) must provide written proof of the following:
・ That they are married to a foreign national
・ That they are living in a country other than Japan
・ That their spouse (a foreign national) is living outside Japan |
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| | |  | | | The Exchange Order will not be provided to individuals indicated in paragraphs a and b in the absence of required eligibility documentation or ability to immediately confirm eligibility by electronic means at the exchange office. | | | |
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| | | *In some cases, a certificate of residence with a period of stay of at least 5 years may suffice as proof of eligibility. For details on required documentation, please check with the office where you purchase the Exchange Order. |
| | | | The type of PASS describe on the Exchange Order cannot be changed. | | If the Exchange Order is lost or stolen, or you are unable to provide it for another reason, no exchange for a JAPAN RAIL PASS can be made. | | You will not be able to exchange your Exchange Order for a PASS if you fail to satisfy the eligibility requirements. |
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| After turning in your Exchange Order for a JAPAN RAIL PASS, you can make seat reservations at a “Midori-no-madoguchi” (ticket office). |
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| | ● | There is no additional charge for making seat reservation. To make a reservation, go to any Travel Service Center or a “Midori-no-madoguchi” (ticket office) at a JR station, or to the sales office of a JR-associated travel agency. There, show your PASS, and obtain your reserved-seat ticket before the boarding. (“Nozomi” and “Mizuho” trains and the trains marked with ★ in this table require the payment of an additional charge.) | | | | Seat reservations cannot be made at unmanned stations or stations without reservation capability. |
| | ● | Shinkansen, most limited express and ordinary express trains have reserved Green Car seats and both reserved and non-reserved ordinary car seats. | | | | (The JAPAN RAIL PASS is not valid for any seats, reserved or non-reserved, on “NOZOMI” and “MIZUHO” trains on the Tokaido, Sanyo and Kyushu Shinkansen. Please use “HIKARI,” “SAKURA,” “KODAMA,” and “TSUBAME” trains.) | | Some trains have no non-reserved seating (all seats are reserved). |
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| | ● | A non-reserved seat (except for “NOZOMI” and “MIZUHO” trains on the Tokaido, Sanyo and Kyushu Shinkansen) can be used simply by showing your JAPAN RAIL PASS. | | | | There are no Green Cars on most “HIKARI” and “KODAMA” trains on the Sanyo Shinkansen line (Shin-Osaka—Hakata), or on Series 800 trains on the Kyushu Shinkansen line. | | Use of Homeliner or other Liner trains is subject to additional fees. | | It may take time to make a seat reservation if the service counter is busy. Please ensure you leave enough time to make your reservation. | | | Note: Do not use an automatic ticket gate with a JAPAN RAIL PASS or a reserved-seat ticket. Please show the PASS at a Staff Attended Gate. |
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| | | Please note that during crowded periods you cannot be guaranteed a seat on a specific train. The periods when seat reservations are particularly difficult to secure are as follows:
■ April 27 to May 6
Due to consecutive holidays in a comfortable travel season, there is large-scale travel throughout Japan for leisure and recreation.
■ August 11 to 20
Another time for traditional travel to hometown areas, called the Obon season.
■ December 28 to January 6
The year end/New Year holiday period is the most popular travel time for Japanese people, for vacations and returns to hometown areas. | |
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